Face recognition is optional per company and per person; PIN-only always works.
Enrolling
- In the panel, open Settings → Devices and switch on Enrolment mode for a tablet (it closes automatically after the time you choose), or let staff self-enrol if you enabled that.
- On the tablet, the person taps their name, enters their PIN, reads the consent text and takes the photo. The tablet checks the match straight away.
- From then on they look at the camera and confirm with their PIN.
What is stored
A face template used for matching, and the reference photo taken at enrolment, both held securely in the UK. Both are deleted automatically when the person is marked as a Leaver, and whenever you remove the face or record a withdrawal of consent (Employee → Withdraw consent). The clock-in photo is separate and is kept only for the retention period you set.
Tips for reliable recognition
- Even light, no strong backlight.
- Face inside the oval, no sunglasses; hairnets and hats are fine.
- If someone is not recognised twice in a row, re-enrol them — it takes 20 seconds.
Last updated 26 September 2026
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