Frequently asked questions
Hardware, the free trial, face recognition and GDPR, payroll, billing and cancelling. Can’t find your answer? Call us or send a message.
What hardware do I need?
Any Android tablet with a front camera (Android 7.0 or later) and Wi-Fi, mounted by the entrance. For the live TV board, any Android tablet or Android TV box. No Wi-Fi at the door, or need a whole new network? We install that too, on a separate written quote.
How does the free trial work?
Every plan starts with a 14-day free trial and no payment details. Set up Direct Debit from the Billing page before the trial ends; the first invoice is issued when the trial ends. Cancel during the trial and you pay nothing.
Is face recognition GDPR-compliant?
Face recognition only runs for employees whose explicit consent is recorded in the panel. At enrolment we keep a face template for matching and a reference photo, both stored in the UK. They are deleted automatically when the employee is marked as a leaver, and whenever you remove the face or record a withdrawal of consent. You can run PIN-only or QR badges instead.
Does it work if the internet goes down?
Yes. Staff keep clocking in on the tablet; punches are stored on the tablet and sync when the connection is back, with the real time kept. The fire roll call works offline too.
Can staff clock in from their phones?
Only if you allow it. It is off by default: the tablet at the door is what stops buddy punching. Switch it on in the panel and Yumee Work only accepts a punch inside the site boundary you set, with an optional selfie. There is no background tracking.
Do staff see each other’s hours or tasks?
No. Each person sees only their own shifts, tasks and holiday, on the tablet or in the app. The TV board shows the team view for the whole floor.
Does it work with our payroll software?
Payroll exports formatted for Xero, Sage 50, BrightPay, QuickBooks, Moneysoft and IRIS/Staffology are on the Team and Pro plans; summary reports as CSV and PDF are on every plan. It is a file you import rather than a live connection. On Pro, other systems can also read the data through the REST API.
Do you run payroll or send data to HMRC?
No. Yumee Workforce records time and works out hours and pay lines. Tax, National Insurance and RTI submissions stay with your payroll software or bureau.
Which languages do staff get?
The tablet and the Yumee Work app are in English, Turkish, Polish and Romanian, and notifications arrive in the employee’s language. The manager panel is in English.
Where is our data stored?
In the UK, in London data centres, encrypted in transit and at rest. Our Data Processing Agreement is part of the Terms, and the list of sub-processors is available on request.
How do we pay?
By Direct Debit, monthly or yearly, from the Billing page in the panel. Prices are in GBP plus VAT. We do not take card payments.
What happens if we don’t pay?
You get reminders, then a grace period. Only after that is the service paused: the panel becomes read-only and the tablets stop until the invoice is paid. Your data is not deleted for non-payment, and service resumes as soon as payment arrives.
Can I cancel?
Any time, from the Billing page. The service runs to the end of the period you have paid for (or the end of the trial), no further invoices are issued, and fees already paid are not refunded. You then have 30 days to export your data.
Do you install Wi-Fi and networks?
Yes. Site surveys, UniFi Wi-Fi, cabling, network security and internet backup, for one site or many. It is quoted separately, in writing, before any work starts.
More detail in the help centre, or ask us.
Ready to stop chasing timesheets?
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From £39 a month + VAT · 14-day free trial, no payment details